Accessibility Statement

Our Commitment

We want people of all abilities to be able to access information about JRae Laundry Services and complete important tasks such as reviewing services, finding pricing, checking service availability, scheduling laundry pickup and delivery, accessing an existing account, calling our laundromat, and locating our Bowling Green facility.

Accessibility Measures

We work to improve website accessibility through measures that may include:

• Clear heading structures and descriptive page titles.
• Keyboard-accessible navigation and interactive controls.
• Visible focus indicators for links and buttons.
• Alternative text for meaningful images.
• Readable color contrast and scalable text.
• Descriptive link wording rather than unclear phrases.
• Responsive layouts for desktop, tablet, and mobile devices.
• Accessible labels for forms, menus, and navigation controls.
• Reduced-motion support for visitors who prefer less animation.

Accessibility Standards

Our goal is to work toward substantial conformance with the Web Content Accessibility Guidelines, commonly known as WCAG, at the Level AA standard where reasonably possible.

Accessibility is an ongoing effort. Website content, technology, plugins, third-party tools, and services may change over time, and we may identify additional improvements as the site develops.

Third-Party Platforms

Some features are provided through websites and systems operated by third parties. These may include the Curbside Laundries customer account and scheduling platform, Gift Up gift-card ordering, embedded maps, social-media services, videos, and other external resources.

JRae Laundry Services does not control the accessibility of every third-party platform. We encourage those providers to offer accessible experiences and will assist customers with alternative ways to obtain information or request service when reasonably possible.

Scheduling and Account Assistance

New customers may schedule a pickup or check service availability through:

JRae Laundry Account Sign Up

Existing customers may access their accounts through:

JRae Laundry Customer Login

Customers who cannot use these online platforms may call us at (270) 599-1555 for assistance.

Physical Location Accessibility

Questions about parking, entrances, machine access, seating, service-counter assistance, pickup and delivery accommodations, or other physical-access needs should be directed to our team before your visit whenever possible.

Feedback and Accessibility Requests

We welcome feedback about accessibility. When reporting an issue, please identify the webpage, feature, or service involved and describe the difficulty you experienced.

We will make reasonable efforts to review accessibility concerns and provide the requested information, communication, or service through an accessible alternative when practicable.

Ongoing Improvements

JRae Laundry Services may revise this Accessibility Statement as website features, services, technologies, and accessibility practices change.