Terms of Service

1. Acceptance of These Terms

By accessing this website, creating an account, scheduling laundry service, placing an order, purchasing a gift card, or otherwise using JRae Laundry Services, you agree to these Terms of Service and our Privacy Policy.

Do not use the website or services if you do not agree to these terms.

2. JRae Laundry Services

JRae Laundry Services provides self-service laundromat access, drop-off wash-and-fold service, residential pickup and delivery, and commercial laundry services.

Service availability, operating hours, pickup routes, delivery windows, prices, turnaround times, promotions, and eligible ZIP codes may change.

3. Customer Accounts

Certain services require an account through JRae Laundry Services’ third-party scheduling platform. You agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your username, password, and account credentials. You are also responsible for activity conducted through your account unless prohibited by law.

Notify JRae Laundry Services promptly if you believe your account has been accessed without authorization.

4. Scheduling Pickup and Delivery

New customers may create an account and request service through:

Schedule a Pickup or Check Availability

Existing customers may access their accounts through:

JRae Laundry Customer Login

A requested date or time is not guaranteed until it has been accepted or confirmed through the scheduling platform.

5. Pickup and Delivery Instructions

Customers are responsible for leaving laundry in the location specified in their order and ensuring that the location is safe, accessible, and reasonably protected from weather, animals, theft, and other hazards.

JRae Laundry Services is not responsible for bags or items that were not available at the designated pickup location or that were lost, stolen, damaged, contaminated, or exposed before pickup or after delivery.

6. Laundry Preparation

Customers are responsible for checking pockets and removing money, keys, pens, cosmetics, medication, electronics, sharp objects, hazardous materials, and other personal items before submitting laundry.

Customers should identify items requiring special care and provide clear instructions when placing an order. JRae Laundry Services may decline items that are unsafe, contaminated, infested, excessively soiled, or unsuitable for ordinary commercial laundering.

7. Garment Care and Damage

JRae Laundry Services will use reasonable care when handling customer laundry. However, laundering involves risks that may include normal wear, shrinkage, color loss, color transfer, fabric weakening, button or zipper damage, and damage caused by items left in pockets.

JRae Laundry Services is not responsible for damage resulting from inaccurate or missing care labels, manufacturer defects, prior damage, normal wear, unstable dyes, improper construction, items left in pockets, or customer-requested treatment contrary to a care label.

Claims concerning missing or damaged items should be reported as soon as reasonably possible after the order is returned.

8. Service Minimums, Prices, and Fees

Current pricing, minimum-order requirements, delivery charges, individually priced items, commercial pricing, promotions, and other fees will be displayed on the applicable service page or customer ordering platform.

Prices may change without prior notice. The price shown or confirmed when an order is placed will govern that order unless a clear error has occurred or the order differs materially from the information submitted.

9. Payments

By submitting an order, you authorize JRae Laundry Services and its payment processor to charge the payment method associated with your account for the services, fees, taxes, minimum charges, and approved additional charges associated with the order.

You agree to keep valid payment information on file and to pay amounts due. Services may be withheld, delayed, suspended, or canceled when payment cannot be completed.

10. Cancellations, Missed Pickups, and Refunds

Cancellation, missed-pickup, rescheduling, refund, and account-credit decisions may depend on when the request is made and whether work has already begun.

Services already performed are generally nonrefundable except where required by law or approved by JRae Laundry Services. Contact us promptly if an order needs to be changed or canceled.

11. Commercial Laundry Services

Commercial laundry pricing and service requirements may be governed by a separate proposal, service agreement, estimate, or written contract.

When a commercial agreement conflicts with these website terms, the signed commercial agreement controls with respect to the conflicting provision.

12. Gift Cards

Gift cards are offered through a third-party Gift Up platform. Purchases may be subject to Gift Up’s separate terms, privacy policy, technical requirements, and payment-processing procedures.

Gift cards are available through:

Purchase a JRae Laundry Gift Card

13. Acceptable Website Use

You may not use the website or customer platform to:

• Violate any law or regulation.
• Access another customer’s account without authorization.
• Transmit malicious software, spam, or fraudulent content.
• Interfere with the website, servers, payment systems, or security controls.
• Scrape, copy, reproduce, frame, or commercially exploit website content without written permission.
• Submit false account, address, payment, or order information.
• Harass employees, contractors, drivers, customers, or other users.

14. Intellectual Property

The website, logo, business name, photographs, graphics, service descriptions, written content, software, and other materials are owned by JRae Laundry Services or used with permission.

No material may be copied, reproduced, modified, distributed, displayed, sold, or used commercially without prior written permission, except as allowed by applicable law.

15. Third-Party Services and Links

The website may link to external account, payment, mapping, social-media, gift-card, scheduling, or other services. JRae Laundry Services does not control those services and is not responsible for their content, security, availability, or privacy practices.

16. Website and Service Availability

We do not guarantee that the website, account platform, machines, pickup routes, payment systems, or services will always be uninterrupted, error-free, or available.

JRae Laundry Services may modify, suspend, discontinue, or restrict a service when reasonably necessary because of weather, equipment issues, staffing, route conditions, safety concerns, maintenance, emergencies, or circumstances beyond our control.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and online features are provided on an “as is” and “as available” basis, without warranties of uninterrupted access, error-free operation, merchantability, fitness for a particular purpose, or noninfringement.

Nothing in these terms limits any warranty or consumer right that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by law, JRae Laundry Services will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising from use of the website, third-party platforms, or laundry services.

These limitations do not apply where liability cannot legally be limited or excluded.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless JRae Laundry Services and its owners, employees, contractors, agents, successors, and assigns from claims, damages, liabilities, losses, and expenses arising from your unlawful use of the website or services, violation of these terms, or violation of another party’s rights.

20. Suspension or Termination

JRae Laundry Services may restrict, suspend, or terminate website access, an account, or service when reasonably necessary because of nonpayment, fraud, unsafe conditions, abusive conduct, repeated missed pickups, violation of these terms, or misuse of the service.

21. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Any dispute that cannot be resolved informally will be brought in a court of competent jurisdiction serving Warren County, Kentucky, unless applicable law requires another venue.

22. Severability and Waiver

If a provision of these terms is found invalid or unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision does not waive the right to enforce it later.

23. Changes to These Terms

JRae Laundry Services may revise these Terms of Service. Updated terms will be posted on this page with a revised effective date. Continued use of the website or services after a revision constitutes acceptance of the updated terms.

24. Contact Information